# Officelink AI – AI receptionist for Australian small businesses

**Your calls answered while you're busy doing the work.**

Officelink AI picks up your business calls 24/7 with an Australian voice. It answers common questions, takes the caller’s details and sends you the message. Try it free in your own private sandbox, then we set it up properly and you keep your phone number.

- Free trial with 15 test calls (in a private sandbox)
- Month to month
- No per-minute call charges up to your plan's fair-use level

## How it works

1. **Tell us about your business.** We build your receptionist from your website and a short chat with you: your services, hours, common questions and what to do with urgent calls.
2. **Forward your calls.** Keep your existing number. Send calls across when you’re busy, after hours or all the time. You can switch it off whenever you like.
3. **Get every message.** After each call you get a short summary by text and email: who called, what they need and how to reach them. Booking requests come through ready to confirm.

## What your receptionist does

- **Answers 24/7:** Nights, weekends and while you’re on another call, with a natural Australian voice.
- **Knows your business:** Opening hours, services, prices you’re happy to share and your most common questions.
- **Takes the details:** Name, number, what they need and when suits them, written up so you can act in seconds.
- **Takes booking requests:** Collects preferred days and times for you to confirm. On Pro it can book straight into your Google Calendar or Microsoft Outlook calendar.
- **Flags urgent calls:** The calls you mark as urgent reach you straight away by text and email, so you can call back first.
- **Looked after by a person:** Changes to your scripts, hours and answers are made for you. Just ask.

## Industries

Set up for trades and construction, home and garden services, health practices, gyms and studios, and property and professional services: https://officelinkai.com.au/industries/index.md

## Pricing

All prices in Australian dollars. No GST is charged. Plans are month to month.

| | Essentials (A$299/month) | Pro (A$549/month) | Custom (from A$899/month) |
|---|---|---|---|
| Free trial | Up to 15 test calls | Up to 15 test calls | By arrangement |
| Call minutes | No per-minute charges, up to 1,500 a month (fair use) | No per-minute charges, up to 3,000 a month (fair use) | Sized to your call volume |
| 24/7 answering | Yes, with a new Australian number or your existing one forwarded | Yes | Yes |
| Australian voice | Choose from our Australian voices | Choose from our Australian voices | Any voice in the library, a cloned voice or extra languages |
| Knowledge base from your website and FAQs | Yes | Yes | Yes |
| Messages to your inbox, with email and text alerts | Yes | Yes | Yes, plus a daily summary |
| Booking requests for you to confirm | Yes, set up for you | Yes | Yes |
| Live booking into your online calendar | Not included | Yes, Google Calendar or Microsoft Outlook | Yes, across several staff calendars (Google Calendar or Microsoft Outlook) |
| Call transfers* | One number | Several numbers | Rules by time and reason, with a summary before you’re connected |
| Call scripts by topic | Not included | Yes | Yes |
| Questions it asks callers | Booking request only | One custom question set | Several |
| Texts included (fair use) | 100 alert texts | 500 texts | From 1,500 texts |
| Two-way text conversations and follow-up texts | Not included | Yes, basic follow-ups | Yes, full follow-ups |
| Email assistant: sorts your inbox and drafts replies (Gmail) | Not included | Yes, up to 300 drafts a month | Yes |
| Website chat and voice widget | Not included | Yes | Yes, plus web forms |
| Connect other apps | Not included | Zapier (your own plan), webhooks and simple live look-ups | Integrations built and maintained for you |
| Contacts and CRM | Call log | Contacts | Full CRM set up and kept up to date for you, with tasks and follow-up sequences |
| Reports | Basic, view only | Basic | Full, with your own fields for each call |
| Team logins | 1 | 2 | Up to 5, with custom roles |
| Changes made for you | 1 hour a month | 2 hours a month | 4 hours a month and a monthly review |
| One-off setup | A$490 (waived on a 12-month plan) | A$990 | From A$1,490, plus integrations |

**Also available on Custom:**
- Integrations with your job, practice or CRM software, such as ServiceM8, Simpro, PropertyMe or Cliniko.
- Several locations or numbers, each with its own receptionist and call routing, in one account.
- Outbound texts and calls: reminders, missed-call call-backs and review requests.
- A compliance pack for health and legal businesses, including recording off or disclosed and summary-only notifications.
- A named account manager, priority support and a quarterly script tune-up.

There are no per-minute charges up to your plan’s fair-use level: 1,500 call minutes a month on Essentials and 3,000 on Pro. If your calls are above that level for two months in a row, we’ll let you know and give you at least 30 days’ notice before anything changes. You can then move to a plan that fits, pay A$0.45 a minute for the extra minutes, or cancel without penalty. We never switch your receptionist off because of call volume. Texts above your allowance are A$0.15 each on Essentials and Pro. Integrations for Pro are quoted as a one-off. Prices are in AUD; no GST is charged. Officelink AI uses an AI receptionist, not a person, and callers can be told this. *Call transfers to Australian numbers are being enabled with our platform provider; until then, urgent calls are flagged to you by text and email straight away. Prices updated 8 November 2026.

**Free trial:** sign up with your name, business and website; get a receptionist built from your website; make up to 15 test calls and read the summaries; choose a plan when you're ready and we set it up properly and connect your number. Start at https://officelinkai.com.au/trial

## Questions

**What’s in the free trial?**
A private sandbox with a receptionist built from your website. You can make up to 15 test calls, change its answers and see each call summary in your dashboard. It doesn’t touch your real phone line. When you choose a plan, we set it up with your number.

**Do I keep my phone number?**
Yes. You forward calls from your existing number, so nothing changes for your customers. You can forward only when you’re busy or after hours, or switch forwarding off at any time.

**Will callers know it’s an AI?**
It sounds natural, but it’s an AI receptionist, not a person, and we recommend it says so in its greeting. You decide what it can and can’t say.

**What if it can’t answer a question?**
It takes a message with the caller’s details and sends it to you straight away. Calls you’ve marked as urgent are flagged so you can call back first.

**Are there per-minute charges?**
No, not up to your plan’s fair-use level: 1,500 call minutes a month on Essentials and 3,000 on Pro, which is far more than most small businesses use. If you’re above that for two months in a row, we’ll talk to you first and give at least 30 days’ notice. You can move to a bigger plan, pay A$0.45 a minute for the extra minutes, or cancel without penalty.

**Is there a contract?**
Plans are month to month. A 12-month plan waives the Essentials setup fee. You can cancel with notice; we’ll help you switch your forwarding back.

**Where is call information kept?**
The receptionist platform we use is run from the United States, so call details are processed overseas. We keep what we store to the minimum, and our privacy policy explains how it’s handled. If you’re a health practice, ask us about the extra steps we take.

**Are calls recorded?**
Only if you want them to be. If recording is on, callers are told at the start of the call.

## About Officelink AI

Officelink AI is a managed AI receptionist service for Australian small businesses, run from Perth, Western Australia. It answers your calls 24/7 with an Australian voice, takes the details and sends you every message.

It’s run by Brandon Chin, a Perth business transformation consultant who also founded and runs a local martial arts gym, so he knows what it’s like to be busy with customers when the phone rings.

Every receptionist is set up and looked after by a person. You tell us what to change and we change it. We recommend your receptionist tells callers it’s an AI, and we’re upfront that call details are processed by our US-based voice platform.

- Business: Officelink AI, a business name of Brandon Chin
- ABN: 91 679 644 579
- Based in Perth, Western Australia; serving businesses Australia-wide
- Support hours: Monday to Friday, 8 am to 5 pm (Perth time)
- Email: hello@officelinkai.com.au

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