# AI receptionist for dental clinics

Every patient call answered, even when the front desk is full.

Officelink AI answers your practice line when your team can’t. It takes new patient enquiries and appointment requests in the detail your team needs, flags dental pain as urgent, and works alongside Dental4Windows.

- Answers during busy mornings, lunch and after hours
- Takes appointment requests for your team to confirm
- Flags pain, swelling and broken teeth as urgent
- Works alongside Dental4Windows. Nothing to install

Plans from A$299 a month (AUD, no GST charged), month to month, with no per-minute call charges up to the plan's fair-use level. Free trial with up to 15 test calls. Health practices: talk to us first; the trial is for test calls with made-up details only.

## The problem

- The phone rings while your receptionist is checking in a patient.
- New patients who reach voicemail book with another practice.
- After-hours callers in pain don’t know what to do.
- Recall and rescheduling calls stack up at lunchtime.

## How dental clinics use Officelink AI

### New patient

A caller wants a check-up and clean and asks if you’re taking new patients. **What Officelink AI does:** It answers from your practice information, takes their details, reason and preferred times, and sends a booking request for your team to confirm in Dental4Windows.

### Toothache after hours

A patient calls at 8 pm with a swollen face. **What Officelink AI does:** It flags the call as urgent, gives your after-hours instructions and directs emergencies to 000.

### Mid-morning rush

Three lines ring while the front desk is with patients. **What Officelink AI does:** Every caller is answered and every call is summarised, so nothing is lost.

### Changing an appointment

A patient needs to move Thursday’s appointment. **What Officelink AI does:** It takes the change request and preferred times for your team to action.

## Built for dental clinics

- **Ready for Dental4Windows:** Booking requests arrive with name, number, reason and preferred times, ready for your team to enter.
- **Urgent calls stand out:** Pain, swelling and dental trauma are flagged for your team straight away.
- **Your practice’s answers:** Hours, services, health funds you accept and parking, set up from your website and your team.
- **Answers 24/7:** Nights, weekends and busy moments, with a natural Australian voice.
- **Set up and looked after for you:** We build it from your website and a short chat, and make changes when you ask.

## Works alongside Dental4Windows

Officelink AI doesn’t need access to Dental4Windows and doesn’t change anything in it. Your receptionist takes the request, and your team books it in Dental4Windows as usual. Nothing to install, and your appointment book stays in your team’s hands.

## Common questions

**Does it book straight into Dental4Windows?**
No. It takes appointment requests with everything your team needs, and your team confirms them in Dental4Windows. Nothing is installed and nothing in Dental4Windows changes.

**Does it give dental advice?**
No. It takes messages, flags urgent calls for your team, gives your after-hours instructions and directs emergencies to 000.

**Can it answer health fund questions?**
It can tell callers which funds you’re preferred with or accept, from the information you give it. It doesn’t check rebates.

**Do I keep my phone number?**
Yes. You forward calls from your existing number, so nothing changes for your customers. Forward only when you’re busy, after hours or all the time, and switch it off whenever you like.

**Will callers know it’s an AI?**
It sounds natural, but it’s an AI receptionist, not a person, and we recommend it says so in its greeting. You decide what it can and can’t say.

**Where is call information kept?**
The receptionist platform we use is run from the United States, so call details are processed overseas. Before you start, we talk you through how patient information is handled and the extra steps we take for health practices.

**Can we try it first?**
Yes. Talk to us first, then try it free with up to 15 test calls in a private sandbox. Please use made-up details only, not real patients, until we’ve set you up properly.

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Canonical page: https://officelinkai.com.au/industries/dental-clinics/ · Pricing: https://officelinkai.com.au/#pricing · Contact: hello@officelinkai.com.au