# AI receptionist for physio and allied health clinics

New clients answered while you’re with the one in front of you.

Officelink AI answers your clinic line, takes new client and appointment requests, and sends them to your team. It works alongside your practice software, such as Cliniko.

- Answers while practitioners are in sessions
- Takes appointment requests for your team to confirm
- Answers questions on services, fees and referrals
- Works alongside your practice software

Plans from A$299 a month (AUD, no GST charged), month to month, with no per-minute call charges up to the plan's fair-use level. Free trial with up to 15 test calls. Health practices: talk to us first; the trial is for test calls with made-up details only.

## The problem

- Practitioners can’t leave a treatment to answer the phone.
- New clients book with the clinic that answers first.
- The same questions about fees, rebates and referrals come up every day.
- Small clinics often have no one on the desk at all.

## How allied health clinics use Officelink AI

### New client

A caller with a sore back wants their first appointment. **What Officelink AI does:** It takes their details, reason and preferred times, and sends a booking request to your team.

### Referral question

Someone asks if they need a GP referral or care plan. **What Officelink AI does:** It answers from the information you give it and takes their details if they want to book.

### Fee question

A caller asks what an initial consult costs. **What Officelink AI does:** It shares your published fees and how private health rebates work at your clinic.

### Cancellation

A client can’t make tomorrow’s appointment. **What Officelink AI does:** It takes the cancellation and passes it on quickly, so your team can offer the spot to someone else.

## Built for allied health clinics

- **Requests ready to book:** Name, number, reason and preferred times, ready for your team to enter in your practice software.
- **Consistent answers:** Fees, referrals and what to bring, given the same way every time.
- **Quick cancellations:** Cancellations reach your team fast, so the spot can be filled.
- **Answers 24/7:** Nights, weekends and busy moments, with a natural Australian voice.
- **Set up and looked after for you:** We build it from your website and a short chat, and make changes when you ask.

## Works alongside your practice software

Officelink AI doesn’t need access to Cliniko or your other practice software. Your team books appointment requests in as usual. Custom plans can include a connection to your practice software.

## Common questions

**Does it book straight into Cliniko?**
Not on Essentials or Pro. It takes appointment requests for your team to confirm. A connection can be built on a Custom plan.

**Does it give clinical advice?**
No. It takes messages, answers the practice questions you give it and directs emergencies to 000.

**Can it handle NDIS or WorkCover enquiries?**
It can take the details you need, such as plan type or claim number, and pass them to your team.

**Do I keep my phone number?**
Yes. You forward calls from your existing number, so nothing changes for your customers. Forward only when you’re busy, after hours or all the time, and switch it off whenever you like.

**Will callers know it’s an AI?**
It sounds natural, but it’s an AI receptionist, not a person, and we recommend it says so in its greeting. You decide what it can and can’t say.

**Where is call information kept?**
The receptionist platform we use is run from the United States, so call details are processed overseas. Before you start, we talk you through how patient information is handled and the extra steps we take for health practices.

**Can we try it first?**
Yes. Talk to us first, then try it free with up to 15 test calls in a private sandbox. Please use made-up details only, not real patients, until we’ve set you up properly.

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Canonical page: https://officelinkai.com.au/industries/physio-allied-health/ · Pricing: https://officelinkai.com.au/#pricing · Contact: hello@officelinkai.com.au