Guide
How much does an AI receptionist cost in Australia?
What you actually pay for an AI receptionist, the pricing models you’ll come across, and the questions to ask before you sign up.
Updated · Officelink AI, Perth
The short answer
Officelink AI costs A$299 a month on Essentials, A$549 a month on Pro, and from A$899 a month on Custom. Prices are in Australian dollars and no GST is charged. There are no per-minute call charges up to each plan’s fair-use level, and plans are month to month.
| Essentials | Pro | Custom | |
|---|---|---|---|
| Monthly price | A$299 | A$549 | From A$899 |
| One-off setup | A$490 (waived on a 12-month plan) | A$990 | From A$1,490 |
| Call minutes with no per-minute charge | Up to 1,500 a month | Up to 3,000 a month | Sized to your calls |
| Extra minutes above that level | A$0.45 a minute, after notice | A$0.45 a minute, after notice | Per your order form |
| Texts included | 100 alert texts | 500 texts | From 1,500 |
| Texts above the allowance | A$0.15 each | A$0.15 each | From A$0.12 each |
If your calls go above the fair-use level two months in a row, we tell you first and give at least 30 days’ notice. You can then move plans, pay A$0.45 a minute for the extra minutes, or cancel without penalty. We never switch your receptionist off because of call volume.
The pricing models you’ll see
- Per-minute or minute-allowance plans: a monthly fee with a set number of minutes, then a charge for each extra minute. Cheap if you get few calls, harder to predict if you get many.
- Flat monthly plans: one price for a generous level of calls. Easier to budget. Check what “unlimited” or “fair use” actually means in the terms.
- Do-it-yourself vs managed: some services give you a dashboard and leave the setup to you. Managed services (like ours) build and maintain the receptionist for you, which usually costs more up front but less of your time.
- Add-ons: texts, live calendar booking, connections to your other software, extra team logins and outbound calls are often priced separately.
What changes the price
- How many calls you get, and how long they are.
- Whether you only need messages taken, or bookings made into a calendar.
- Whether it needs to connect to your job, practice or CRM software.
- How much setup and ongoing change you want done for you.
- How many locations, numbers or team members are involved.
Questions to ask any provider
- Are there per-minute charges, and what happens if I go over my allowance?
- Is there a setup fee or a minimum term? How do I cancel?
- Do I keep my existing phone number?
- Who changes the answers, scripts and opening hours: me or you?
- Does it have an Australian voice, and does it tell callers it’s an AI?
- Where are call recordings and details processed and stored?
- Can I try it with test calls before I pay for a plan?
Try before you pay
You can try Officelink AI free in a private sandbox with up to 15 test calls. Your trial receptionist is built from your website, so you hear how it would answer your calls before choosing a plan.
Quick answers
Is GST included?
No GST is charged on Officelink AI plans. Prices are in Australian dollars.
Is there a lock-in contract?
No. Plans are month to month. A 12-month plan waives the Essentials setup fee.