Urgent repair · Unit 4Sat 9:50 am
Hot water system leaking into the laundry in Victoria Park. Tenant has turned off the water. Available all day.
Marked urgentAI receptionist for property managers
Tenant and owner calls answered while you’re out at inspections.
Officelink AI takes maintenance requests, inspection questions and new enquiries, and flags urgent repairs. Your team gets clear, complete messages.
Free trial with up to 15 test calls. Plans from A$299 a month, no per-minute call charges up to fair use.
- Answers during inspections and after hours
- Logs maintenance requests with all the details
- Flags urgent repairs straight away
- Keeps your existing number
What lands on your phone after each call
New landlord · Karen S.4:15 pm
Has a 2-bed unit in Rivervale, wants to know management fees and how soon you could lease it.
Message sent to youExamples with made-up details.
The problem
Missed calls are missed work.
When the phone rings at the wrong moment, the caller usually tries someone else.
- Property managers are out of the office half the day.
- Maintenance calls arrive without the address or details.
- After-hours urgent repairs need a fast response.
- Landlord enquiries for new management get lost.
24/7Answered nights, weekends and public holidays
15 test callsFree trial in a private sandbox
No per-minute chargesUp to your plan’s fair-use level
How property managers use Officelink AI
Four everyday calls, and what your receptionist does with each one.
Burst hot water system
A tenant calls on Saturday with water everywhere.
What Officelink AI doesIt takes the address and problem, gives your urgent-repair instructions and alerts your on-call contact by text.
Routine maintenance
A tenant reports a dripping tap.
What Officelink AI doesIt logs the property, issue, access and best contact in one message.
New landlord
An owner asks about your management fees.
What Officelink AI doesIt takes their property details and passes the enquiry to your business development manager.
Inspection time
A tenant asks when the routine inspection is.
What Officelink AI doesIt takes the question so your team can confirm the date.
Hear it before you pay for a plan.
Your trial receptionist is built from your website. Make test calls and read the summaries.
Built for property managers
Set up with your services, your hours and the questions your callers actually ask.
Complete maintenance requests
Address, issue, access and the best way to reach the tenant.
Urgent repairs flagged
Calls you define as urgent go to your on-call contact.
New business captured
Owner enquiries go straight to the right person.
Answers 24/7
Nights, weekends and busy moments, with a natural Australian voice.
Set up and looked after for you
We build it from your website and a short chat, and make changes when you ask.
Common questions
Does it decide what counts as an urgent repair?
You set the list. It follows your instructions and flags those calls; your team decides what happens next.
Does it work with our property software?
Summaries come by email and text. Custom plans can connect to software such as PropertyMe.
Can calls go to different people?
Summaries can go to several addresses. Custom plans can route by reason, such as maintenance or new business.
Do I keep my phone number?
Yes. You forward calls from your existing number, so nothing changes for your customers. Forward only when you’re busy, after hours or all the time, and switch it off whenever you like.
Will callers know it’s an AI?
It sounds natural, but it’s an AI receptionist, not a person, and we recommend it says so in its greeting. You decide what it can and can’t say.
Can I try it first?
Yes. Start a free trial in a private sandbox with a receptionist built from your website. Make up to 15 test calls before you choose a plan.
More answers: guides on cost, call forwarding and how AI receptionists compare.
Stop missing calls.
Plans from A$299 a month, month to month, with no per-minute call charges up to fair use. Prices in AUD; no GST is charged.