New patient · Mia T.7:42 pm
Chipped a front tooth at dinner, not in pain. Would like the first appointment Thursday or Friday morning.
Booking request takenAI receptionist for dental clinics
Every patient call answered, even when the front desk is full.
Officelink AI answers your practice line when your team can’t. It takes new patient enquiries and appointment requests in the detail your team needs, flags dental pain as urgent, and works alongside Dental4Windows.
Health practices: we talk with you before setup so patient information is handled properly. The free trial is for test calls with made-up details only.
- Answers during busy mornings, lunch and after hours
- Takes appointment requests for your team to confirm
- Flags pain, swelling and broken teeth as urgent
- Works alongside Dental4Windows. Nothing to install
What lands on your phone after each call
Urgent · James O.8:15 pm
Swelling on the left side since this afternoon. Given after-hours instructions. Wants the first appointment tomorrow.
Marked urgentExamples with made-up details.
The problem
Missed calls are missed work.
When the phone rings at the wrong moment, the caller usually tries someone else.
- The phone rings while your receptionist is checking in a patient.
- New patients who reach voicemail book with another practice.
- After-hours callers in pain don’t know what to do.
- Recall and rescheduling calls stack up at lunchtime.
24/7Answered nights, weekends and public holidays
15 test callsFree trial in a private sandbox
No per-minute chargesUp to your plan’s fair-use level
How dental clinics use Officelink AI
Four everyday calls, and what your receptionist does with each one.
New patient
A caller wants a check-up and clean and asks if you’re taking new patients.
What Officelink AI doesIt answers from your practice information, takes their details, reason and preferred times, and sends a booking request for your team to confirm in Dental4Windows.
Toothache after hours
A patient calls at 8 pm with a swollen face.
What Officelink AI doesIt flags the call as urgent, gives your after-hours instructions and directs emergencies to 000.
Mid-morning rush
Three lines ring while the front desk is with patients.
What Officelink AI doesEvery caller is answered and every call is summarised, so nothing is lost.
Changing an appointment
A patient needs to move Thursday’s appointment.
What Officelink AI doesIt takes the change request and preferred times for your team to action.
Hear it before you pay for a plan.
Tell us about your practice and we’ll show you how it would answer your calls.
Built for dental clinics
Set up with your services, your hours and the questions your callers actually ask.
Ready for Dental4Windows
Booking requests arrive with name, number, reason and preferred times, ready for your team to enter.
Urgent calls stand out
Pain, swelling and dental trauma are flagged for your team straight away.
Your practice’s answers
Hours, services, health funds you accept and parking, set up from your website and your team.
Answers 24/7
Nights, weekends and busy moments, with a natural Australian voice.
Set up and looked after for you
We build it from your website and a short chat, and make changes when you ask.
Works alongside Dental4Windows
Officelink AI doesn’t need access to Dental4Windows and doesn’t change anything in it. Your receptionist takes the request, and your team books it in Dental4Windows as usual. Nothing to install, and your appointment book stays in your team’s hands.
Common questions
Does it book straight into Dental4Windows?
No. It takes appointment requests with everything your team needs, and your team confirms them in Dental4Windows. Nothing is installed and nothing in Dental4Windows changes.
Does it give dental advice?
No. It takes messages, flags urgent calls for your team, gives your after-hours instructions and directs emergencies to 000.
Can it answer health fund questions?
It can tell callers which funds you’re preferred with or accept, from the information you give it. It doesn’t check rebates.
Do I keep my phone number?
Yes. You forward calls from your existing number, so nothing changes for your customers. Forward only when you’re busy, after hours or all the time, and switch it off whenever you like.
Will callers know it’s an AI?
It sounds natural, but it’s an AI receptionist, not a person, and we recommend it says so in its greeting. You decide what it can and can’t say.
Where is call information kept?
The receptionist platform we use is run from the United States, so call details are processed overseas. Before you start, we talk you through how patient information is handled and the extra steps we take for health practices.
Can we try it first?
Yes. Talk to us first, then try it free with up to 15 test calls in a private sandbox. Please use made-up details only, not real patients, until we’ve set you up properly.
More answers: guides on cost, call forwarding and how AI receptionists compare.
Talk to us first
Tell us about your dental clinic and we’ll call you back within one business day to show how it would answer your calls and how patient information is handled.
Please don’t include patient details in this form.
Stop missing calls.
Plans from A$299 a month, month to month, with no per-minute call charges up to fair use. Prices in AUD; no GST is charged.