Urgent · Sam K.9:12 pm
Water coming through the laundry ceiling in Morley. Has turned off the mains. Wants someone tonight if possible.
Marked urgentAI receptionist for plumbers
Every call answered, even when you’re under the house.
Officelink AI picks up when you can’t. It takes the address, the problem and how urgent it is, then sends you a short summary so you can call back or quote straight away.
Free trial with up to 15 test calls. Plans from A$299 a month, no per-minute call charges up to fair use.
- Answers 24/7, including after-hours call-outs
- Flags burst pipes and no-hot-water calls as urgent
- Takes the address, problem and best time to come
- Keeps your existing number
What lands on your phone after each call
Quote · Leanne P.11:40 am
Replacing a 15-year-old electric hot water unit, 3-bed house in Bayswater. Easy access from the side gate.
Message sent to youExamples with made-up details.
The problem
Missed calls are missed work.
When the phone rings at the wrong moment, the caller usually tries someone else.
- You can’t answer with wet hands and a wrench in the other.
- Callers with a leak ring the next plumber if you don’t pick up.
- Voicemails rarely have the address or what’s actually wrong.
- Evenings go on returning calls instead of finishing paperwork.
24/7Answered nights, weekends and public holidays
15 test callsFree trial in a private sandbox
No per-minute chargesUp to your plan’s fair-use level
How plumbers use Officelink AI
Four everyday calls, and what your receptionist does with each one.
Burst pipe at 9 pm
A homeowner calls with water through the ceiling.
What Officelink AI doesOfficelink takes the address and what’s happening, tells them where to find the stopcock if you’ve set that up, and texts you an urgent alert.
Quote request mid-job
Someone wants a quote for a new hot water system while you’re on the tools.
What Officelink AI doesIt asks the questions you’d ask (gas or electric, size, access) and sends you the details ready to quote.
“When are you coming?”
An existing customer rings to check on tomorrow’s visit.
What Officelink AI doesIt takes the message and their best number, so you can confirm when you’re back in the ute.
Service area check
A caller from across town asks if you cover their suburb.
What Officelink AI doesIt answers from the service areas you give it and takes their details either way.
Hear it before you pay for a plan.
Your trial receptionist is built from your website. Make test calls and read the summaries.
Built for plumbers
Set up with your services, your hours and the questions your callers actually ask.
Asks plumbing questions
Gas or electric, inside or outside, how long it’s been leaking. Set up with the questions you actually ask.
Urgent jobs stand out
Calls you mark as urgent arrive with a text alert, so they don’t sit in your inbox.
Quotes ready to price
Job type, address and access details in one message.
Answers 24/7
Nights, weekends and busy moments, with a natural Australian voice.
Set up and looked after for you
We build it from your website and a short chat, and make changes when you ask.
Common questions
Can it give a price over the phone?
Only if you want it to. You can give it call-out fees or standard prices to share, or have it say you’ll quote after a look.
Can it handle emergency call-outs after hours?
Yes. It takes the details, marks the call as urgent and sends you a text alert straight away. You decide whether to take the job.
Does it work with my job software?
It sends summaries by email and text, which works with any setup. Custom plans can connect to job software such as ServiceM8 or Simpro.
Do I keep my phone number?
Yes. You forward calls from your existing number, so nothing changes for your customers. Forward only when you’re busy, after hours or all the time, and switch it off whenever you like.
Will callers know it’s an AI?
It sounds natural, but it’s an AI receptionist, not a person, and we recommend it says so in its greeting. You decide what it can and can’t say.
Can I try it first?
Yes. Start a free trial in a private sandbox with a receptionist built from your website. Make up to 15 test calls before you choose a plan.
More answers: guides on cost, call forwarding and how AI receptionists compare.
Stop missing calls.
Plans from A$299 a month, month to month, with no per-minute call charges up to fair use. Prices in AUD; no GST is charged.