New client · Aaron F.12:40 pm
Lower back pain for two weeks, no referral. Wants an initial consult, mornings preferred.
Booking request takenAI receptionist for physio and allied health clinics
New clients answered while you’re with the one in front of you.
Officelink AI answers your clinic line, takes new client and appointment requests, and sends them to your team. It works alongside your practice software, such as Cliniko.
Health practices: we talk with you before setup so patient information is handled properly. The free trial is for test calls with made-up details only.
- Answers while practitioners are in sessions
- Takes appointment requests for your team to confirm
- Answers questions on services, fees and referrals
- Works alongside your practice software
What lands on your phone after each call
Cancellation · Grace H.7:20 am
Can’t make today’s 10 am. Wants to rebook next week.
Message sent to youExamples with made-up details.
The problem
Missed calls are missed work.
When the phone rings at the wrong moment, the caller usually tries someone else.
- Practitioners can’t leave a treatment to answer the phone.
- New clients book with the clinic that answers first.
- The same questions about fees, rebates and referrals come up every day.
- Small clinics often have no one on the desk at all.
24/7Answered nights, weekends and public holidays
15 test callsFree trial in a private sandbox
No per-minute chargesUp to your plan’s fair-use level
How allied health clinics use Officelink AI
Four everyday calls, and what your receptionist does with each one.
New client
A caller with a sore back wants their first appointment.
What Officelink AI doesIt takes their details, reason and preferred times, and sends a booking request to your team.
Referral question
Someone asks if they need a GP referral or care plan.
What Officelink AI doesIt answers from the information you give it and takes their details if they want to book.
Fee question
A caller asks what an initial consult costs.
What Officelink AI doesIt shares your published fees and how private health rebates work at your clinic.
Cancellation
A client can’t make tomorrow’s appointment.
What Officelink AI doesIt takes the cancellation and passes it on quickly, so your team can offer the spot to someone else.
Hear it before you pay for a plan.
Tell us about your practice and we’ll show you how it would answer your calls.
Built for allied health clinics
Set up with your services, your hours and the questions your callers actually ask.
Requests ready to book
Name, number, reason and preferred times, ready for your team to enter in your practice software.
Consistent answers
Fees, referrals and what to bring, given the same way every time.
Quick cancellations
Cancellations reach your team fast, so the spot can be filled.
Answers 24/7
Nights, weekends and busy moments, with a natural Australian voice.
Set up and looked after for you
We build it from your website and a short chat, and make changes when you ask.
Works alongside your practice software
Officelink AI doesn’t need access to Cliniko or your other practice software. Your team books appointment requests in as usual. Custom plans can include a connection to your practice software.
Common questions
Does it book straight into Cliniko?
Not on Essentials or Pro. It takes appointment requests for your team to confirm. A connection can be built on a Custom plan.
Does it give clinical advice?
No. It takes messages, answers the practice questions you give it and directs emergencies to 000.
Can it handle NDIS or WorkCover enquiries?
It can take the details you need, such as plan type or claim number, and pass them to your team.
Do I keep my phone number?
Yes. You forward calls from your existing number, so nothing changes for your customers. Forward only when you’re busy, after hours or all the time, and switch it off whenever you like.
Will callers know it’s an AI?
It sounds natural, but it’s an AI receptionist, not a person, and we recommend it says so in its greeting. You decide what it can and can’t say.
Where is call information kept?
The receptionist platform we use is run from the United States, so call details are processed overseas. Before you start, we talk you through how patient information is handled and the extra steps we take for health practices.
Can we try it first?
Yes. Talk to us first, then try it free with up to 15 test calls in a private sandbox. Please use made-up details only, not real patients, until we’ve set you up properly.
More answers: guides on cost, call forwarding and how AI receptionists compare.
Talk to us first
Tell us about your allied health clinic and we’ll call you back within one business day to show how it would answer your calls and how patient information is handled.
Please don’t include patient details in this form.
Stop missing calls.
Plans from A$299 a month, month to month, with no per-minute call charges up to fair use. Prices in AUD; no GST is charged.